Privacy Policy
Effective Date: 2026
Website: CallCabin – Preston, Lancashire (PR1 7BE, United Kingdom)
At CallCabin, your privacy matters. Whether you’re booking a phone repair in Preston, requesting a business quote, or simply browsing our services, we are committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.
1. Who We Are
CallCabin is a tech repair and retail service based in Preston, Lancashire (PR1 7BE), United Kingdom.
If you have questions about this policy or your personal data, you can contact us at:
📧 callcabin@hotmail.com
📞 +44 7840 498823
2. Information We Collect
We collect information in the following ways:
Information You Provide Directly
You may provide personal information when you:
- Book a repair
- Request a quote
- Submit a contact form
- Open a business account
- Send us an email
- Message us via WhatsApp
This may include:
- Full name
- Email address
- Phone number
- Device details
- Business information (for commercial accounts)
- Any details you include in your message
Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and provide repair quotes
- Book and manage repair appointments
- Process business account requests
- Communicate updates about your repair
- Improve our website and services
- Send relevant service-related information
We do not sell, rent, or trade your personal information to third parties.
4. Legal Basis for Processing (UK GDPR)
We process your data based on:
- Your consent (e.g., submitting a form)
- Contractual necessity (e.g., performing a repair service)
- Legitimate business interests (e.g., improving our services)
- Legal obligations (where required by UK law)
5. Data Security
We take reasonable physical, electronic, and administrative measures to protect your personal information from:
- Unauthorised access
- Misuse
- Alteration
- Disclosure
While no system is completely immune to risk, we actively maintain safeguards to protect customer data.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete the requested service
- Comply with legal or tax requirements
- Maintain service records for warranty purposes
Once no longer required, data is securely deleted or anonymised.
7. Device Data & Repairs
When repairing devices:
- We recommend customers back up their data before repair
- We do not intentionally access personal content
- If access is required for diagnostic purposes, it is handled confidentially
- We are not responsible for data loss during repair
Your privacy is respected throughout the repair process.
8. Third-Party Links
Our website may contain links to third-party websites. Once you leave our website, we are not responsible for how those websites collect or use your information.
We encourage you to review their privacy policies before sharing personal data.
9. Your Rights
Under UK data protection laws, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (where legally permissible)
- Object to certain types of processing
- Withdraw consent where applicable
To exercise any of these rights, contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.
We recommend checking this page periodically.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
CallCabin
Preston, Lancashire, PR1 7BE
United Kingdom
📧 callcabin@hotmail.com
📞 +44 7840 498823
CallCabin is committed to providing fast, affordable, and reliable tech repair services in Preston — with your privacy protected every step of the way.
